Client Bill of Rights

As a JFS client, you have the right to privacy, confidentiality, and self-determination. It is JFS’ ethical obligation to treat you fairly, with dignity and respect, and without discrimination regardless of your age, race, religion, ethnicity, disability, sexual orientation, or gender identity.

As a client of our agency, you are entitled and welcome to do the following:

  1. Ask about our professional qualifications.
  2. Ask about, comment on, and make suggestions to improve JFS policies, operations, and services.
  3. Ask to see and discuss our fees.
  4. Know about our policies or procedures to protect your privacy to the fullest extent of the law.
  5. Comment orally and/or in writing about your contact with the agency. This will be included in your client record.
  6. File a grievance, without interference or retaliation. First, discuss your concerns with your service provider. Next, if you desire, have a three-way meeting including you, your service provider, and the Chief Operating Officer. Then, if you are still not satisfied, request a meeting with the CEO. The CEO will make a decision and report it to you and the service provider within five working days. You may request a copy of JFS’ Client Grievance Policy at any time.
  7. Exercise your right to refuse any service, treatment, or medication, unless those rights have been limited by court order.

Office Service Hours

  • Adoption: Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • Care Management: Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • Counseling: Monday through Thursday, 8:30 a.m. to 6:00 p.m.
    Friday, 8:30 a.m. to 5:00 p.m.
  • Home Care: Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • Volunteers:  Monday through Friday, 8:30 a.m. to 5:00 p.m.

Individual office appointments may also be scheduled outside of regular business hours

JFS has 24/7 on-call service